Halo is the customer support centre from Satcom Global, enabling customers to log-in to access technical information or request assistance. The portal allows customers to register issues or problems with our expert technical support team and then check the status of their issue until the matter is resolved.
In the background, Halo assists the support teams with the management and prioritisation of tickets ensuring a quick and informed response is always generated.
Halo also features a live news section detailing technical updates and information including alerts of outages and firmware advisories, as well as a well-stocked Knowledgebase offering a wide variety of technical product information.
You can also find our more about our customer support teams covering airtime, billing technical and engineering support here.
- Dedicated customer support centre for all technical support needs
- Use Halo to submit your support request or issue, as well as emailing or calling
- View your ticket details and check on the status of your issue or query
- Visit the Knowledgebase to access a range of technical documents and manuals for a wide range of satellite communications equipment
- Access the latest support and technical product news such as firmware upgrades and outage notices on the dedicated news section
A new ticketing system also ensures;
- Efficient tracking, prioritisation and management of tickets, meaning that serious issues are flagged and resolved more quickly
- Intelligent ticket categorisation and analysis of trends to aid the identification of recurring issues allowing the team to be more proactive in their support
- Satcom Global staff are equipped with information to provide quick and informed support via access to support history