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Customer support 24hrs a day, 7 days a week

We aim to become the most customer centric satellite communications company."
Ian robinson
Chief Executive Officer

At Satcom Global, we are passionate about providing our customers with quality customer support from day one.

We have satellite communications experts based in Brisbane, Queensland and Perth, Western Australia who are ideally located to support customers across the country.

Further supporting customers and our Oceania based teams are our core customer service teams who work 24/7 to provide the best possible technical advice to swiftly resolve issues, as well as Halo, our dedicated customer support portal.

Please also check out our Firmware upgrades page for details on updates for your satellite phone or terminal.

For further information on how we can support your business needs, please see below our list of support services and their contact details.

Airtime billing
Left Image Chahnthana Uiyahan (Mai)Group Airtime Billing, Thailand
  • Resolution of airtime billing queries
  • Accounting Authority administration

 

For billing queries please contact: globalbilling@satcomglobal.com

For accounting authority queries please contact: traffic@satcomglobal.com

Airtime Service Provisioning
Left Image Danielle HendersonRadio Traffic Administrator, UK
  • Activation, suspension & deactivation of terminals and SIM cards
  • Setting of data usage controls & alarms
  • Order processing for prepaid cards and pins

 

For provisioning queries please contact: airtimecs@satcomglobal.com

Technical Support
Left Image Martin BellTechnical Support, UK
  • Technical troubleshooting and remote support for;

- Satellite terminals & related hardware

- Satcom Global & associated third party software

  • Product demonstrations & training

 

For technical queries please contact: technicalsupport@satcomglobal.com 

Australia:  + 61 2888 00171 

UK:    +44 191 258 8649

US Toll Free:   (+1) 877 223 5075

Asia:  +65 3108 0519

Engineering and Installation Services
Left Image Eddie SongSystem Engineer, Singapore
  • Global network of skilled engineers available at short notice for;

- Installation & commissioning of satellite terminals & related equipment

- Response engineering services

- Customer training

Please visit our Engineering and Installation page for more information.

GlobalNet
GlobalNet

GlobalNet is our easy to use web portal allowing you to manage your satellite service online.

  • Manage SIM activations, deactivations and suspends
  • Customer top-up facility and credit card processing
  • View and manage account info such as airtime rates and SIM inventory 
  • Request invoices and call data records
  • Plus much more

Please click here to log-in to your GlobalNet account.

Halo - Customer Support Centre
Halo

Satcom Global Halo is our dedicated customer support centre for:

  • Submitting and viewing support requests
  • Technical documents and manuals
  • Technical product and service news

You can access Halo here: https://support.satcomglobal.com/