Customer support 24hrs a day, 7 days a week
“ We aim to become the most customer centric satellite communications
company."
Ian robinson
Chief Executive Officer
At Satcom Global, we are passionate about providing our customers with quality customer support from day one.
We have satellite communications experts based in Brisbane, Queensland and Perth, Western Australia who are ideally located to support customers across the country.
Further supporting customers and our Oceania based teams are our core customer service teams who work 24/7 to provide the best possible technical advice to swiftly resolve issues, as well as Halo, our dedicated customer support portal.
Please also check out our Firmware upgrades page for details on updates for your satellite phone or terminal.
For further information on how we can support your business needs, please see below our list of support services and their contact details.
Airtime Service Provisioning
Danielle HendersonRadio Traffic Administrator, UK
- Activation, suspension & deactivation of terminals and SIM cards
- Setting of data usage controls & alarms
- Order processing for prepaid cards and pins
For provisioning queries please contact: airtimecs@satcomglobal.com
Technical Support
Technical Support Team
North Shields, UK
- Technical troubleshooting and remote support for;
- Satellite terminals & related hardware
- Satcom Global & associated third party software
- Product demonstrations & training
For technical queries please email technicalsupport@satcomglobal.com or call the appropriate number below, selecting the option for technical support:
Australia: + 61 2888 00171
UK: +44 191 258 8649
US Toll Free: (+1) 877 223 5075
Asia: +65 6372 2430
Engineering and Installation Services
Eddie SongSystem Engineer, Singapore
- Global network of skilled engineers available at short notice for;
- Installation & commissioning of satellite terminals & related equipment
- Response engineering services
- Customer training
Please visit our Engineering and Installation page for more information.
GlobalNet
GlobalNet is our easy to use web portal allowing you to manage your satellite service online.
- Manage SIM activations, deactivations and suspends
- Customer top-up facility and credit card processing
- View and manage account info such as airtime rates and SIM inventory
- Request invoices and call data records
- Plus much more
Please click here to log-in to your GlobalNet account.